Acceptance of orders
Our aim is to give satisfaction; we do our best to see that our goods leave our premises in good condition, but the future & wellbeing of plants depends so much on soil, position, planting, after-care and weather conditions that we cannot accept responsibility for failures and therefore cannot replace. If on arrival you are dissatisfied, please return the consignment at once. We take every care to ensure that goods are true to name, but we do not guarantee. Should there be a mistake we will gladly replace. Prices quoted are not binding as so much depends on size, quality and incorrect listed prices. We reserve the right to alter prices if necessary.
Returns Policy
You may cancel your order any time within fourteen (14) days, beginning on the day after you received the goods. We will refund the price of the goods in full, however the delivery costs originally paid are non-refundable. You will be responsible for the cost of returning the goods to us. If a refund is payable to you we will process the refund as soon as possible, and, in any case within seven (7) days of the return of the goods.
To cancel an order you must return the goods to us immediately. The goods must be returned in the same condition in which you received them, and they will be returned at your own cost and risk.
If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within seven (7) days of the day we confirm via e-mail that you are entitled to a refund for defective goods.
Please return your goods to: Returns Department, Groves Nurseries, West Bay Road, Bridport, DT6 4BA. Please print and fill out the following form to return goods.
Return Code: A - Refund, B - Replacement (Please give details on reverse of slip for replacement)
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Returns Form
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V.A.T
All prices quoted are inclusive of 20% VAT unless otherwise stated (Z). Fruit, Vegetables & Grass Seed are zero (Z) rated.
Prices are subject to alteration
In these days of continuous inflation, with ever increasing overheads, wages & threshold rises, it may be necessary to increase some prices in those circumstances we shall invoice at prices ruling at the date of dispatch. Delivery prices are subject to alteration but we shall inform you before despatch.
All prices remain the property of C.W. Groves & Son Ltd until paid for in full.
Gravel Delivery:
Delivery by the company (Deco-pak) shall be conditional upon access free from encumbrances and good roads being available to the company's vehicles to the place of delivery. The company will not accept any liability for damages to the property caused during delivery. The customer understands that where able, our delivery driver will try and place products ordered on the customers driveway and therefore agrees that their driveway is capable of withstanding the weight of a small tail lift truck and purchased goods.
Items in stock
Please note, we don’t have all items at the garden centre listed on the website on show and some larger bulky items will be delivered direct from the supplier.
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