Our aim is to despatch goods as quickly as possible using our own vans and experienced mainstream couriers.
TERMS & CONDITIONS
This web site is owned and operated by C.W. Groves & Son Ltd. If you have any suggestions or comments or if you need to contact us, please email us using this link or use the details below:
Our Contact Details:
C.W. Groves & Son Ltd.
West Bay Rd,
Bridport DT6 4BA
Making A Purchase
This section (together with the documents referred to on it) tells you the TERMS and CONDITIONS on which we supply any of the products (Products) listed on our website www.grovesnurseries.co.uk (our site) to you. Please read these terms and conditions carefully before ordering any products from our site. You should understand that by ordering any of our products, you agree to be bound by these terms and conditions.
Please understand that if you refuse to accept these terms and conditions, you will not be able to order any products from our site.
1) Information About Us
www.grovesnurseries.co.uk is a site operated by C.W. Groves & Son Ltd (we).
2) Service Availability
Our site is available for use by individuals resident in the United Kingdom.
We reserve the right at any time to add, remove or otherwise vary the countries we sell to. Some products are available for local delivery only.
3) Your Status
By placing an order through our site, you warrant that:
a) You are legally capable of entering into binding contracts.
b) You are at least 18 years old.
c) You are resident within the United Kingdom.
4) HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
a) After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been shipped (the Shipping Confirmation). The contract between us (Contract) will only be formed when we send you the Shipping Confirmation.
b) The Contract will relate only to those Products whose shipping we have confirmed in the Shipping Confirmation. We will not be obliged to supply any other products, which may have been part of your order until the despatch of such Products has been confirmed in a separate Shipping Confirmation.
5) Our Status
a) We may provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking, that products you purchase from companies to whose website we have provided a link on our site, will be of satisfactory quality, and any such warranties are DISCLAIMED by us absolutely.
b) Some products are shipped direct from the supplier, and this will be made aware to you on the Product Page and your Order Confirmation. For the purposes of fulfilling your order please note we will share your customer details with the supplier.
6) Consumer Rights / Cancelling Your Order
a) If you are contracting as a consumer, you may cancel a contract at any time within fourteen working days, beginning on the day you place the order. In this case, you will receive a full refund of the price paid for the Products in accordance with our returns policy set out here.
b) To cancel a contract, you must inform us in writing. You must also return the Product(s) to us immediately, in the same condition in which you received them inclusive of all original packaging, and at your own cost and risk. You have a legal obligation to take reasonable care of the products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
7) Availability And Delivery
a) Your order will be fulfilled by the delivery date set out in the Shipping Confirmation or, if no delivery date is specified, then within a reasonable time of the date of the Despatch Confirmation. We aim to despatch goods in stock within 1-3 working days of receipt of order.
b) Delivery is to a mainland UK For your convenience and speed, items are sent by courier or, for small items at our discretion by Royal Mail post. Where goods are sent by courier, it is expected that delivery of goods are signed for by an adult over 18 years of age. If a customer requests that items are to be left, ‘in a shed’, ‘conservatory’, ‘behind the bins’ or other unsecure, un-documented place within the grounds of your home – this is at your (the customers) risk.
d) You must advise us of any non-delivery of goods within 5 days of despatch.
e) From time to time delays in delivery are inevitable due to non-availability of products. If we are unable to deliver the goods ordered by you we will notify you or we may, at our discretion, supply or deliver a substituted product or refund any monies paid for such goods.
f) From time to time product specifications from a manufacturer may change. In such circumstances we will do our best to offer you a similar alternative. All sizes and measurements are approximate and are as provided by the manufacturers specification. We cannot take any liability for the inaccuracy or otherwise in relation to any specifications or measurements provided by a manufacturer or other third party.
C.W. Groves & Son Ltd reserves the right to only deliver to the address where the payment card is registered.
We despatch your order as quickly as possible, usually the day after it is received. Otherwise we normally despatch orders 3 to 5 business days after being received, or occasionally longer if there are delays outside of our control in which case we will contact you and advise you fully. You must inform us within two working days of receipt if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. You agree that proof of delivery and therefore acceptance of the item supplied by our delivery company is sufficient evidence to establish that goods have been received in good condition. If you are unhappy with the condition of the package when it is received, please do not sign for the item as we cannot refund you due to any damage found.
Tax Charges For orders made from the UK or the European Union, the current rate of VAT will be added. All other orders are VAT free.
8) Risk And Title
The Products will be at your risk from the time of delivery.
Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.
9) Price And Payment
a) The price of any products will be as quoted on our website except in cases of obvious error.
b) These prices include VAT but exclude delivery costs, which will be added to the total amount due.
c) Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Shipping Confirmation.
d) Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our despatch procedures so that, where a Products correct price is less than our stated price, we will charge the lower amount when despatching the Product to you. If a Product´s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before despatching the Product, or reject your order and notify you of such rejection.
e) We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Despatch Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mis-pricing.
f) Payment for all Products must be by credit, debit card or bank transfer. We accept payment with all major credit cards including Mastercard, Visa and American Express.
10) Our Return And Refunds Policy – Click Here To Read In Full
a) When you return a Product to us: If you have cancelled the Contract between us within the fourteen-day cooling-off period (see clause 6.1), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the product in full, however, you will be responsible for the cost of returning the item to us.
In relation to any products returned by you because of a defect these will be either refunded or repaired/replaced at the discretion of the manufacturer of the product in accordance with clause our standard Returns Policy.
b) Any goods sold by us will have the benefit of the manufacturers warranties which will be for 12 months unless otherwise stated. All warranties are subject to the manufacturers terms and conditions. Any defective goods returned to us within the manufacturers warranty period will be repaired or replaced at the sole discretion of the manufacturer and will be subject to compliance with the terms of their warranty. All other warranties and guarantees are expressly excluded so far as the law permits.
c) We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
e) All statutory rights remain unaffected.
Last reviewed: 24th October 2021